Refund policy
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Refund policy

By placing an order through Holmody you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (United Kingdom) country.

We hope you love your Holmody purchase, but if you need to return an item, please review our return policy below.

A. 30-Day Return Policy

We accept returns within 30 days of delivery. To be eligible, items must be:

  • Unused, unwashed, and in their original condition (resalable condition).
  • In original packaging (not just the shipping bag).
  • Accompanied by proof of purchase (order confirmation or receipt).

B. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  • We do not charge a restocking fee.
  • We do not provide prepaid return labels for general returns.

C. How to Start a Return

  1. Email us at support@holmody.com with the subject RETURN REQUEST.
  2. Include your order number and details about the item(s) you wish to return.
  3. If approved, you may return the item using your preferred courier at your own expense.
  4. We recommend tracking and insuring your return, as we cannot issue refunds for items lost or damaged in transit.

Returns sent without prior approval will not be accepted.

D. Exchanges

We only offer exchanges for damaged, incorrect, or defective products. If you need an exchange, please contact us within 14 days of delivery at support@holmody.com.

E. Refund Process

  • Once we receive and inspect your return, we will notify you of approval or rejection.
  • Approved refunds will be processed to your original payment method within 3-5 business days after approval.
  • Refund times may vary based on your bank or payment provider.

F. Important Return Guidelines

  • Customers must use their own return courier and cover all return shipping costs.
  • We do not provide return labels unless the item is faulty or incorrect.
  • Ensure the item is properly packed, as we cannot issue refunds for damaged or missing goods.

G. Received a Faulty or Wrong Item?

If you receive a damaged, defective, or incorrect item, please contact us within 30 days with a photo of the issue. We will offer a replacement, repair, or full refund at no cost to you.